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Special Order Terms

  • Special Order items CAN NOT be canceled, returned or exchanged after production has started.
  • Your total order will be charged once a reply to the Special Order Policy has been approved by you (the customer).
  • Delivery can NOT BE REFUSED for any reason. Refusal of delivery will result in customer incurring all shipping and or redelivery cost of the delivery. If you suspect any damage upon delivery please mark the bill of laden - SUBJECT TO INSPECTION, so any issues may be corrected or parts replaced. Please contact us immediately to report any damages or issues. Please make sure you have carefully reviewed the Shipping Information section on our website for more detailed shipping information.
  • Understand that colors are approximate as shown on our website and may vary slightly according to your computer monitor's settings.
  • If you ordered a stained or painted large outdoor fountain then it is not unusual for small scratches to appear on the fountain while in shipment. In most cases we have included a small amount of touch-up paint to cover these areas if needed.
  • Completely read and understand our shipping policies and most importantly how to handle receiving freight shipments. Refer to "Freight Delivery" and "Freight Delivery Inspection and Notification Process" on our website.