If an item has shipped and in route, the customer must contact a KineticFountains.com customer service member to advise of desire to cancel. The customer is responsible for 25% restocking fee if order is canceled after production has started. Cancellations need to be made in 24-48 hours after order is placed. Please note that custom items, built-to-order, and personalized items cannot be returned due to their uniqueness to your specific needs.
Cancellations or changes to an existing order can not be made via voice mail. All cancellations and changes must be in writing and sent to firstname.lastname@example.org.